FAQ

Frequently Asked Questions

Orders

How do I place an order?
Browse our collection, select your item and size, then proceed to checkout. You will receive a confirmation email once your order is placed.

Can I modify or cancel my order?
Please contact us at babyminnie7788@gmail.com as soon as possible. We will do our best to accommodate changes before the order is dispatched.

Shipping

Where do you ship to?
We ship worldwide. Delivery times vary by destination — please refer to our Delivery & Returns page for full details.

How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery times depend on your location and chosen shipping method.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging. Human-caused damage is not eligible for return.

How do I start a return?
Email us at babyminnie7788@gmail.com with your order number and reason for return. We will guide you through the process.

Jewellery Care

How do I care for my Mosswick jewellery?
Please visit our Jewellery Care page for detailed care instructions.

Contact

How can I get in touch?
You can reach us at babyminnie7788@gmail.com. We aim to respond within 1–2 business days.